Problem:
Reason sent from HMI does not appear in machine utilization report
Issue analysis:
Reason: There are two possibilities for this issue
1. Server is down or not in-network.
2. There is an issue in the Downtime entry.
Steps to check the issue -
Step 1: Check which message was appears on HMI after the reason sent from HMI.
Step 2: If the message is ‘Communication failed with server’ then it means that the Server was down or not in-network. But if the message is ‘Operation successful’ then do the next steps.
Step 3: Checked the RTDASlogs file ‘Request Response Debugger’ and check the downtime submission request response(1517). In this request, we have to check the reason code and response
For Example:
16-03-2021 15:37:42, Request is :: http://192.168.11.182:8080/sfactory/?functionName=1517&Name=admin3&Password=admin3&userId=1234&userPIN=1234&OnStartUp=0&ReasonCode=002&DeviceId=5&=
16-03-2021 15:37:42, Response is :: Success
Step 4: If Response is a success then there is an issue in Reason code entry. Escalate this issue to the Development team.