Problem:
The user tried to send a Downtime reason through HMI but it showing the below messages,
'Communication failed with the server.'
Issue analysis:
Reason: When Server PC is off or out of the network or when RTDAS is not able reached to the Server(RTDAS is not is network).
How to check this issue :
Step 1 - Ping the IP of server PC on command prompt with help of below command,
ping <IP address> -t
Example - ping 192.168.11.192 -t and press the enter button.
Step 2 - If there is no issue in pinging the IP of the server PC then ping the RTDAS IP
Same as above process.