Problem:
When the user tried to send a Downtime reason through HMI but it showing the below message 'Operation unsuccessful'.
Issue analysis:
Reason - If the user changes the reason code in master data or reason mapped on HMI is not the same as reason present in Master data.
Steps to check the issue:-
Step 1- Check the reason submitted by the operator is present in the ‘Machine Downtime Reason’ section. Site Admin> Master Data > Machine Downtime Reason.
Step 2- If the Reason submitted by an operator is present in Master data then checked the RTDASlogs file ‘Request Response Debugger’ and check the downtime submission request response(1517). In this request, we have to check the reason code are the same or not.
For Example:
16-03-2021 15:37:42, Request is :: http://192.168.11.182:8080/sfactory/?functionName=1517&Name=admin3&Password=admin3&userId=1234&userPIN=1234&OnStartUp=0&ReasonCode=002&DeviceId=5&=
16-03-2021 15:37:42, Response is :: Failed
Solution -
HMI(Hardcoded)- If the reason mapped on HMI and reason present in master data are different then make the changes in HMI and restart the HMI.
HMI(Dynamic HMI)- Restart the HMI.