Problem: Data not uploading on Enviroconnect server
Check list:
Check who is sending data to Envoroconnect server, there can be multiple ways by which data is coming on the Enviroconnect server, as below:
RTDAS directly connected to Enviroconnect server and sending data by HTTP
RTDAS sending data to Enviroconnect server as secondary server through Files (Localdataexport outputdriver is used in this case)
Ask customer by which way data is coming on server depending on different ways/cases and follow below steps
Case 1) RTDAS directly connected to Enviroconnect server and sending data by HTTP
PLSConfig should be placed in RTDAS directory, downloading from server.
Ping the server IP/google from client machine/DATCon, to check connectivity between RTDAS and server.
If it is not responding, then ask customer to check and resolve the issue of network with the help of customer’s IT person
Check real time data on any third party tool
Accordingly check configuration of Device: protocol parameters and Variables: addresses , data type
Case 2) RTDAS sending data to Enviroconnect server as secondary server through Files (Localdataexport outputdriver is used in this case)
OutputDriverConfiguration.ini file should be downloaded from Enviroconnect server after proper configuration of Output driver.
Please refer admin help for output driver configuration.
Check if files are generating on the location as mentioned in the OutputDriverConfiguration.ini file
If the Enviroconnect server is not on the same machine as RTDAS then the files are pushed to server by FTP, in that case check FTP connection by FTP client first.
Case 3) Data coming by any other server through server API
Ask customer to send JSON request that is coming to enviroconnect server
Check JSON request is in the correct format as per the Server API document, error codes are mentioned in server API document.