Problem:

Data not uploading on HSPCB server

(Note: Data is sent to HSPCB by JSON request)


Analysis Steps:


       

  • Check Exception logs in enviroconnect\log folder


  • Turn on Debug mode by following method:

  •  Go to the folder ‘enviroconnect’

  • C:\Program Files\Apache Software Foundation\Tomcat 7.0\webapps\enviroconnect\conf

(Note: Tomcat 7 folder may be in program files (x86))

    

  •     Open PLS_WebServerConfig.PROPERTIES file in notepad

        

  •     In the second line DebugMode=0, replace 0 by 2

        

  •     Restart Apache Tomcat Service.

        

  •     Now check the Debug file and Exception log file in the Enviroconnect -> log folder.



                                                                                                        

            

SR No

        		            

Error message

        
            

Case 1              

        		Industry id, Station id or hspcb device id is null
            

Case 2

        		device is offline or in a delay state
            

Case 3

        		Values of some params are missing., DeviceId   

Case 4


java.net.SocketException
uploadData() Error while uploading data for, deviceId 


Case 1 


In Debug logs file, following error is found


'Industry id, Station id or hspcb device id is null'


In this case JSON request also do not generates.



Root cause: 


If any id like industry id, station id or hspcb device id is not configured, then this error occurs.


Solution:


Do corrections in the configuration by referring to the configuration SOP in Admin Help.





Case 2 


In Debug logs file, following error is found


'device is offline or in a delay state'



Root cause: 


If on enviroconnect server data is not uploading, or device is offline then this error occurs


Solution:


Check whether device is online or not


If not check the why data is not coming on Enviroconnect server by referring to the other FAQs.




Case 3 


In Debug logs file, following error is found


'Values of some params are missing., DeviceId: 20  '



Root cause: 


Some fields are missing in JSON request sent by EnviroConnect server. e.g. Unit, variables etc




Solution:


Check standard format mentioned in configuration SOP.


Check which field is missing and correct accordingly.


May need to take help from HSPCB, to check what is missing in JSON request.





Case 3 


In Debug logs file, following error is found


java.net.SocketException;


uploadData() Error while uploading data for, deviceId: 20



Root cause: 


URL of HSPCB server is not accessing from the customer's network where EnviroConnect is 


installed. May due the reasons:


Internet is not proper


URL is blocked due to network security reason




Solution:


Get stable internet connectivity


Ask customer IT person to allow data flow to the HSPCB URL through their network.